Returns and Refunds Policy

Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your printed stock must be unused and in the same condition that you received it. It must also be returned in its original packaging. Please note: if any printed item has been used, applied, installed, trimmed, folded, altered, or otherwise handled beyond simple inspection, no refund or exchange can be actioned.

Certain types of goods are exempt from being returned. For example, we cannot accept returns of bespoke or personalised printed items (unless they are faulty).

Additional non-returnable items:
* Gift vouchers

To complete your return, we require a proof of purchase, such as your receipt or order confirmation.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:
* Printed stock with obvious signs of use.
* Any item not in its original condition, is damaged, or has missing parts for reasons not due to our error.
* Any item that is returned more than 28 days after delivery.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you whether your refund has been approved or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Late or Missing Refunds
If you haven’t received a refund yet:
* First, double-check your bank account.
* Then, contact your bank or credit card company, as it can take some time before your refund is officially processed.

If you’ve done all of this and you still have not received your refund, please contact us at hello@weprintbetter.co.uk.

Sale Items
Only full-priced items are eligible for a refund. Sale items cannot be refunded.

Exchanges
We only replace items if they are faulty or damaged. If you need to exchange it for the same item, please email us at hello@weprintbetter.co.uk and send your item to: We Create Better Ltd, Stansted Courtyard, The Old Farmhouse, Parsonage Road, Takeley CM22 6PU.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive an e-voucher for the value of your return. Once the returned item is received, an e-voucher will be sent to you via email.

If the item wasn’t marked as a gift when purchased, or the gift-giver had the order shipped to themselves to give to you later, we will send a refund to the gift-giver, and they will be notified of the return.

Shipping Returns
To return your product, you should post it to: We Create Better Ltd, Stansted Courtyard, The Old Farmhouse, Parsonage Road, Takeley CM22 6PU.

You are responsible for paying your own postage costs for returning your item. Postage costs are non-refundable. If you receive a refund, the cost of return postage will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may want to consider using a tracked delivery service or purchasing postal insurance. We cannot guarantee that we will receive your returned item.

Need Help?
Contact us at hello@weprintbetter.co.uk for questions related to refunds and returns.